Privacy Policy

At ShivGanga Resort, located near the serene wilderness of Kanha National Park, we value your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or stay at our resort.

1. Information We Collect

When you interact with our website or make a reservation, we may collect personal details such as your name, email address, phone number, home address, and payment information. We may also collect information about your booking details, such as your check-in/check-out dates and room preferences.

Additionally, we gather non-personal data like your IP address, browser type, device information, and browsing behavior to help us improve our services.

2. How We Use Your Information

We use this information primarily to confirm and manage your reservations, respond to your queries, enhance your guest experience, and communicate important updates about your stay. If you’ve opted in, we may occasionally send you promotional emails or newsletters.

Your data also helps us understand how our website is used, allowing us to improve navigation, content, and functionality.

3. Data Sharing and Disclosure

Rest assured, your personal information is never sold to third parties. We may share your data only with trusted service providers, such as payment gateways and booking partners, who assist us in running our operations smoothly.

In certain legal situations, or in the event of a business transfer, we may be required to disclose your information.

4. Cookies

Our website uses cookies to offer a better browsing experience. These small data files help us remember your preferences, monitor website performance, and understand user behavior.

You can control or disable cookies through your browser settings at any time, although some features of the site may be affected.

5. Data Security

We take strong security measures to protect your data, using secure servers, encryption, and limited access protocols to ensure your personal details remain confidential.

Only authorized personnel within ShivGanga Resort have access to your data, and we regularly review our practices to maintain high standards of security.

6. Your Rights

As a valued guest, you have full rights over your personal information. You may request access to, update, or delete your data at any time. You can also unsubscribe from our marketing emails through the opt-out link provided or by contacting us directly.

7. External Links

Please note that our website may contain links to external websites. We are not responsible for their content or privacy practices and recommend reviewing their policies separately.

8. Policy Updates

This Privacy Policy may be updated occasionally to reflect changes in our services or legal requirements. We encourage you to check this page periodically to stay informed.

Last updated: June 2025