Terms & Conditions

Please read these guidelines carefully to ensure a smooth and enjoyable event experience at our resort.

Event Execution Guidelines

Venue Usage

  • Designated event spaces (banquet hall, outdoor lawns) must be used for all celebrations.
  • No private functions in restaurant, reception area, swimming pool, guest lounges, and other common areas.
  • The client is responsible for any damage to the property.

Noise & Music Control

  • Light music is permitted only within the event area and must comply with resort noise policies.
  • As per forest guidelines, outdoor music must end by 10:30 PM to maintain the jungle ambiance.

Common Areas & Resort Facilities

  • Pool, gardens, and lounge areas are for all guests; no private blocking allowed.
  • Fire pits and bonfire areas can be used with prior reservation and under resort supervision.
  • Kids’ play area and nature trails to remain accessible to all in-house guests.

Food & Beverage Service

Buffet Setup

  • Dedicated dining areas for the event, separate from in-house guest meals.
  • No exclusive blocking of the main restaurant unless booked in advance.
  • As per government guidelines, restaurant service must end by 10:30 PM.
  • Breakfast: 08:00 AM – 10:00 AM
  • Lunch: 01:00 PM – 03:00 PM
  • Dinner: 08:30 PM – 10:30 PM

Taxes

GST / Other Tax payable extra, as applicable.

Cancellation & Refund Policy

We understand that travel plans can change. Please read our cancellation and refund policy carefully before making a booking.

Standard Cancellation Policy

  • Free Cancellation: Cancellations made 15 days or more before the check-in date are eligible for a 100% refund.
  • Partial Refund: Cancellations made 7 to 14 days before the check-in date will incur a 50% cancellation fee.
  • No Refund: Cancellations made less than 7 days before check-in or no-shows will not be eligible for any refund.

Group Bookings (5 or more rooms)

  • For group bookings, cancellations must be made 15 days in advance to receive a full refund.
  • Cancellations made within 14 days of the check-in date will incur a 50% cancellation fee.
  • No refund for cancellations made within 7 days of check-in.

Refund Timeline

  • Refunds (if applicable) will be processed and credited within 7–10 business days from the date of cancellation confirmation.
  • Refunds will be credited to the original payment method used at the time of booking.

Modification of Bookings

  • Booking dates can be modified once without any charges if requested at least 7 days prior to the original check-in date.
  • Date changes are subject to availability and current rates.

Force Majeure

In case of natural disasters, pandemics, or government-imposed travel restrictions, we may offer alternative solutions or credit for future stays at our discretion.